Refund policy

Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Returns
We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us here.

Lost or Stolen Packages
Fanaan is not liable for any lost or stolen packages once delivery has been confirmed to the address provided at the time of order. Upon request, we will provide confirmation of delivery details, including the delivery address, date of delivery, tracking number, and shipping carrier information to assist customers in further investigation with the respective courier service.

We recommend ensuring that the shipping address is accurate and that arrangements are made to securely receive your order.